Aftercare & Delivery
UK STANDARD 1st CLASS SHIPPING -
Do I have a tracking number?
We do not offer tracking on packages. Due to us being a small business we are unable to send tracked packages.
We will not be held responsible for any customs duty, import fees or additional taxes that you may incur upon arrival of any products shipped outside of the UK.
What should I do if my item hasn’t arrived?
If your item has not arrived after 10 business days for inside the UK or 25 business days for outside the UK please contact us on firstname.lastname@example.org. HOWEVER we cannot be held responsible for any parcels where the address you have given is incorrect. This is the responsibility of the customer to give the correct information.
RESIN PET TAGS -
Resin dog tags are pretty hard-wearing but to get the best out of your pieces and ensure they last please try to adhere to the following advice. This will keep your pieces looking their best and save you having to replace your treasured piece.
WATER & SUNLIGHT -
Our resin dog tags are water resistant however are not fully waterproof. So please ensure after each walk you dry off the tag to ensure longevity. Do not leave your jewellery in direct sunlight as this can cause the resin to soften over time.
PLEASE REMEMBER -
Resin can be toxic if consumed so do not let your dog eat the tag.
CLEANING RESIN DOG TAGS -
Avoid exposing your tag to harsh chemicals and cleaning products. Solvents will react to the resin and cause it to discolour or break down.
Therefore please clean your tag with warm water and soap and make sure you thoroughly dry the piece after cleaning.
CLEANING APPAREL -
Please see ‘Cleaning Highlight’ @kobeandcoapparel Instagram for a demonstration.
Pet Apparel - Everything from our harnesses to our bow ties and ID tags can be washed in warm soapy water by hand. Use hand soap or a gentle shampoo to hand scrub the dirt out of your pups apparel. After cleaning, rinse your apparel thoroughly and hang up to dry. DO NOT bleach or tumble dry.
Human Apparel - Wash your jumper inside out to ensure the vinyl lasts as long as possible. Our vinyl can last up to 50+ washes if cared for properly! You should also avoid bleach and fabric softeners in order to make the vinyl last as long as possible. Use only very mild detergents. Wash at 40 degrees and do not tumble.
Please expect handmade items to take 3-7 days to make and set before posting so please allow 10-14 days for your order to arrive. All other items will be posted within 1-2 working days. If you have not received your order by day 15 please email me on email@example.com.
BRAND AMBASSADOR CODES -
Please note you are only allowed to use one brand ambassador code per purchase.